Jacqueline Secor

Trust and Safety Specialist | Creative Problem Solver | Collaborator Extraordinaire

The Employee

I'm not your typical corporate warrior—

I like to think of myself as a creative problem-solver. I find inspiration in tackling challenges head-on, armed with a unique blend of creativity and innovation. Due to my love for learning, I have a wealth of knowledge that makes me an asset in almost any environment. Honestly, that's probably why I thrive in the ever-evolving world of tech.

For the last 4 years, I’ve been working as a Senior Trust and Safety analyst at Etsy, specializing in Fraud + Risk Management, Data Analysis, Content Moderation and Policy Enforcement. I have a proven track record of succeeding in keeping a global marketplace safe during unforeseen circumstances (liiiike... a pandemic, multiple disasters, political unrest and a huge e-commerce boom, just to name a few). Throughout the chaos, I was often required to keep a cool head and channel my inner MacGyver to get the job done. When it comes to innovation, I have an impressive success record, all while maintaining (and often increasing) customer/client satisfaction as well as team morale.

Which leads me to this, in addition to technical skills, communication is my forte. I thrive on building positive team environments and making the workplace feel like a second home. I'm your go-to collaborator, dedicated to uplifting my teammates and driving efficiency like a well-oiled machine.

So, whether you're here to explore my professional journey, learn something new, or just have a friendly chat, I'm excited to connect with you. Welcome to my little corner of the internet!

The Human

Outside of the hustle and bustle of work, I'm a 27 year old free-spirited adventurer who thrives on fun and creativity.

My partner and I are parents to two amazing girls, Blair (9) and Eden (2), who keep us on our toes and inspire us every day. We’re raising them in Southern California and attempting to show them all the amazing things the world has to offer! We’re big on experiences and we don’t let having some pint sized companions slow us down.

Digital art is my creative outlet of choice, and you'll often find me lost in the world of pixels and colors, crafting imaginative designs that bring joy to my heart. From creating eye-catching graphics to turning Britney Spears’ Instagram captions into drawings, my creative spirit knows no bounds.

I've got this quirky side to me, as evidenced by my love for Heelys, which I secretly believe make every errand an epic adventure. Whether it's gliding through the grocery store or picking up the kids from school, life is just more exciting with the wind in my hair and a pair of wheels on my feet.

But perhaps the biggest adventure of all is my ongoing journey of self-discovery. I'm a lifelong learner, always seeking new horizons, meeting fascinating people, and embracing the beautiful chaos that life has to offer.

So, whether I'm chasing after my little ones, gliding through the streets on Heelys, or diving headfirst into a digital canvas, one thing's for sure – I'm here to make every moment count and infuse a little extra magic into everything I do.

What I Do

Data Analysis

My proficiency in data analysis allows me to extract valuable insights from complex datasets, transforming raw information into actionable reports for informed decision-making.

Fraud + Risk Prevention

I have a wealth of experience in fraud detection and prevention, successfully reducing fraudulent activity through strategic analysis and proactive risk management.

Policy Enforcement

My expertise in policy enforcement involves consistently upholding platform standards, ensuring compliance with legal requirements, and resolving policy violations with fairness and professionalism.

Digital Marketing

In the realm of digital marketing, I excel in crafting strategic campaigns that capture attention, boost brand visibility, and drive conversions. With a data-driven approach and a knack for innovative strategies, I have a proven track record of achieving tangible results in the ever-evolving digital landscape.

Consulting

My consulting services are tailored to small businesses, providing guidance in areas like listing optimization, policy compliance, and strategy development to enhance their online presence and overcome e-commerce challenges.

Graphic Design

With a keen eye for aesthetics and a passion for creativity, I bring designs to life that not only capture attention but also convey messages effectively, leaving a lasting impact on audiences.

Content Moderation

I excel in content moderation, ensuring online platforms maintain a safe and welcoming environment by efficiently identifying and removing inappropriate content.

Training + Documentation

I specialize in developing comprehensive training materials and conducting engaging training sessions to empower teams with the knowledge and skills they need, all while maintaining up-to-date resources.

E-Commerce Expertise

With a passion for e-commerce that runs as deep as my love for a good cup of coffee, I'm here to guide businesses on an exhilarating journey through the dynamic world of online sales. Together, we'll turn challenges into opportunities and watch your brand thrive in the digital marketplace.

Innovative Problem Solving

My ability to tackle complex challenges with innovative and original solutions has been a driving force in my career, enabling me to excel in various roles, especially within trust and safety.

Consulting Services

Comprehensive Shop Analysis

Is your shop performing at its best? We'll take a close look at your shop's overall structure, organization, and branding. From shop policies to banner design, I'll identify areas for improvement and help you create a cohesive and inviting shopping experience.

Full Listing Critique

Ready to take your listings to the next level? Let's dive deep into your product listings, exploring how you can optimize titles, descriptions, and images to attract your ideal customers. I'll provide constructive feedback and practical tips to enhance your listings' visibility and appeal.

Policy Compliance

Navigating policies can be tricky, but I've got your back. I'll ensure your shop is aligned with platform rules and regulations, helping you avoid potential pitfalls and stay on the right side of platform policies.

Strategy Development

Let's work together to develop a tailored strategy that suits your unique goals. Whether you're aiming to increase sales, expand your product range, or simply refine your shop's identity, I'll help you chart a clear path forward.

Interested?

Please click the button below and I’ll get back to you regarding our next steps!

I can’t wait to work with you!

What They Say

About creativity and resource development…

“Jacqueline's contributions transcend her role; she's a creative, collaborative force offering innovative suggestions for documentation and optimizing training. Her blend of job knowledge and creativity results in resources with a lasting impact on our team.”

About fraud…

“Jacqueline has been such an asset to the team by consistently identifying, tracking, and sharing new fraud behaviors as they emerge. When Jacqueline identifies a new fraud trend, she doesn’t just share examples with the team, she goes above and beyond to provide an in-depth explanation of the behavior and analysis of the associated data points. These deep dives into emerging profiles are so essential to keep our team up to date on changes in the marketplace, and Jacqueline delivers them in an easy-to-digest manner that helps agents at every level have a deeper understanding.”

About staying motivated…

“Jacqueline doesn't have "give up" in her. She's self-motivated and is doing the work to take her development into her own hands. She has an impressive amount of will, is teachable and open to feedback/suggestions related to her skills, and the combination of these strengths make her an asset to the company and to the larger T&S industry. As she gets more comfortable with advocating for herself and what she brings to the table, I'm fully confident that she'll do amazing things.”

About working with me...

“I am really grateful to have recently had the opportunity to get to know Jacqueline better. In that process I got to learn about her skillset and how much she contributes to our team. Not only is she constantly adding positive energy to our team environment, I can tell she truly cares about the team's success and happiness. She helps put together team events and also is eager to cross collaborate on projects that she isn't a main contributor in. She assisted me and another colleague in the expansion training initiative and also made genius suggestions in another project I'm working on. Her contributions are really impactful because she brings ideas and suggestions that are not only unique, but help us all grow and learn in the process. I'm so excited to continue to collaborate with her, because I know that I will gain some new skillsets from her expertise. I also know that any project or initiative that she is working on, will contribute positively to our team’s processes, and help improve the functionality of not only the team's workflows but the teams social environment.”

To summarize...

Nancy Drew of Online Trends:

I have a knack for spotting trends and patterns, like a detective deciphering a mystery novel (or a highly underrated CW Teen Drama). I've got a sharp eye for suspicious activity, and I'm not afraid to dig deep to uncover the truth.

Innovation is My Middle Name:

I'm not just a problem solver; I'm a creative thinker. Whether it's crafting innovative solutions or whipping up eye-catching graphics, I bring a dash of creativity to everything I do.

Team Player Extraordinaire:

Collaboration is my jam. I thrive in cross-functional teams, and I'm known for fostering a positive team environment. Together, we can conquer any challenge.

Data Whisperer:

Numbers and data don't scare me; they excite me! I use data analysis tools, like Looker, to unravel complex problems and drive informed decisions.

Passion for Excellence:

I'm not content with the status quo. I'm always on the lookout for ways to improve processes and enhance the user experience.